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If you are setting up the business

Sign up with your email address and a password. The first thing you will see afterwards is the setup wizard, which walks you through creating your business and your first store. The person who signs up becomes the Owner of the business. Owners can do everything, including inviting the rest of the team.

If someone invited you

You will get an email invitation. Open it, set your password, and you will land in the business you were invited to — there is no setup to do. What you can see depends on the role you were given; see Roles and permissions.

If your account was created for you

Accounts that our team provisions come with a temporary password. You will be asked to change it the first time you sign in, and nothing else will work until you do.
Until the temporary password is replaced, every action is refused. If you are seeing errors on a brand-new account, finish the password change first.

Belonging to more than one business

One login can belong to several businesses — useful if you run stores under separate companies, or if you manage sites for more than one owner. One of them is your default, which is the one you land in when you sign in. Switch between them from the account menu.

Forgotten passwords

Use the reset link on the sign-in screen. If your email address has changed since you were invited, an Owner needs to re-invite you.