> ## Documentation Index
> Fetch the complete documentation index at: https://sims-bae272dd.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Shift Ticket Audits

> Counting the bins each shift, and catching a shortage the same day.

**Lottery Management → Shift Ticket Audits** is where the shrinkage gets caught.
At each shift change, somebody reads the ticket number showing at the front of
every bin. PRODUCT\_NAME works out how many tickets that means were sold, values
them, and compares against what the register recorded.

## Run an audit

**1. Choose Run Shift Ticket Count Audit**

**2. Pick the shift**

`Morning Shift (Opening)`, `Evening Shift (Shift Change)` or
`Night Shift (Closing)`.

**3. Enter or scan the current ticket number in each bin**

The number showing at the front of the dispenser.

**4. Enter the POS scratch-off figure**

**5. Submit Audit & Reconcile**

> [!WARNING]
>
> The POS figure must be **scratch-off revenue only**. Entering total store
> sales makes every shift look like a six-figure theft, and buries the real
> variances you are looking for.

## Reading the result

The history log shows Audit Date, Shift, **Expected Physical Sales**, **POS
Recorded Revenue**, **Calculated Variance** and status.

Small variances are register rounding and are ignored. Anything larger opens a
discrepancy in [Loss Prevention](https://sims-bae272dd.mintlify.site/lottery/loss-prevention.md).

A ticket number outside the pack's valid range is flagged for a recount rather
than accepted — usually a digit transposed while reading the dispenser.

> [!NOTE]
>
> Audit at every shift change, not once a day. The value of this is knowing
> *which shift* a variance belongs to; a daily count tells you that money went
> missing but not when.


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