> ## Documentation Index
> Fetch the complete documentation index at: https://sims-bae272dd.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Pack Inventory

> The life of a scratch-off pack, from delivery to settled.

**Lottery Management → Pack Inventory** (headed **Pack Inventory Lifecycle**)
tracks every scratch-off pack you hold.

Columns: Pack Barcode / Serial #, Game Name, Price, Bin #, **Current Ticket #**,
Status and actions.

## The lifecycle

**1. Received**

**Receive New Scratch-Off Pack** — choose the game, scan or type the pack
serial, confirm the ticket count. It sits in backstock.

**2. Active in a bin**

**Activate to Bin** puts it on display in a numbered bin. Only an active
pack can be audited, because only an active pack has a ticket number
showing.

**3. Settled**

**Settle Pack** closes it out and frees the bin.

## Settling a pack

Choose the outcome — sold out and removed from the bin, returned to the state,
or **missing and cannot be accounted for** — and enter the **final ticket
number** showing at the front of the bin.

> [!WARNING]
>
> Settling a pack as *missing* is a real event, not a tidy-up. It feeds
> [Loss Prevention](https://sims-bae272dd.mintlify.site/lottery/loss-prevention.md) and is what makes a pattern of
> disappearing packs visible.

## Statuses

`Received / Backstock` · `Active in Bin` · `Settled` · `Returned` ·
`Missing / Theft Alert`.

> [!NOTE]
>
> Pack serials are unique per store. If a serial is refused as already on file,
> it has been received before — that is a data-entry catch, not a fault.


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